Shopify problems
When a Shopify store has a problem, sales stop. These guides help you narrow down the cause and decide what to do next.
UrgentMy Shopify theme broke after an update: what should I do?Did your Shopify theme break after an update? Learn how theme updates work, why customizations go missing and how to restore your store safely.Read the guide UrgentWhy are payments not working on my Shopify store?Are payments failing on your Shopify store? Learn the common causes, how to check payment settings and order statuses, and when to contact support.Read the guide UrgentWhy is my Shopify checkout not working?Is your Shopify checkout not working? Learn the most common causes, which checks are safe to do in the admin and when to ask for technical support.Read the guide UrgentWhy is my Shopify store down or unavailable?Is your Shopify store down or not loading? Learn how to tell a platform outage from a domain, billing or theme problem, and what to check first.Read the guide How can I tell if a Shopify app is causing a problem?Is a Shopify app breaking your store? Learn how apps change your theme, which checks are safe, how to test on a duplicate theme and when to ask for help.Read the guide My Shopify migration is stuck or incomplete: what should I do?Is your move to Shopify stuck or incomplete? Learn what to check for products, customers, orders, redirects and SEO, and why to keep the old store running.Read the guide Why is my Shopify store slow?Is your Shopify store slow? Learn the usual causes, how to measure speed with PageSpeed Insights and real-user data, and which fixes are quick or deeper.Read the guide
Can’t find your problem?
Describe what is happening: D4Hub will tell you what it means and what to do next.