Choose the plan that fits your platform and keep technical support continuous, without starting from scratch every time
First select your platform type, then choose the level of support you need.
Ideal for: business websites, landing pages and active blogs built on platforms like WordPress, Webflow, Wix or Squarespace.
D4Hub Care
Uptime monitoring, to keep your platform availability under control.
- Pay-as-you-go interventions
- Uptime monitoring
- Alerts if the website is not reachable
- No technical requests included
€ 29
/ month
or € 290 / year (2 months free)
D4Hub Standard
Essential support for bug fixes and small enhancements.
- Max 1 request per month included
- Uptime monitoring
- Support requests by ticket
- Corrective fixes, small scoped improvements
- Configurations on tools already present in the stack
€ 149
/ month
or € 1490 / year (2 months free)
D4Hub Plus
For platforms with more frequent operational needs.
- Max 2 requests per month included
- Uptime monitoring
- Support requests by ticket
- Corrective fixes, small scoped improvements
- Configurations on tools already present in the stack
€ 299
/ month
or € 2990 / year (2 months free)
D4Hub Pro
For those who need more continuity and greater operational capacity.
- Max 3 requests per month included
- Uptime monitoring
- Support requests by ticket
- Corrective fixes, small scoped improvements
- Configurations on tools already present in the stack
€ 499
/ month
or € 4990 / year (2 months free)
Not sure which plan is right for you? Contact us before leaving: we’ll help you understand your platform’s needs and choose the safest option to start with.
Read the D4 Hub Support Plans Terms and Conditions before activating your plan. D4 Hub Standard, Plus and Pro plans include the same technical scope: corrective fixes, small scoped improvements, configurations on tools already present in the stack and functional checks after the intervention. The difference between plans is based on platform complexity and the number of included monthly requests. All prices are VAT excluded.
Why choose a D4 Hub Support Plan?
Less friction every time
You do not have to explain your platform from scratch for every small fix or update.
A technical team that builds context over time
The more we work on your platform, the faster we understand issues, constraints and recurring needs.
Clear monthly coverage
You know what kind of technical requests are included and how many requests your plan covers.
Simple escalation when needed
If something is too broad, risky or complex, you receive a dedicated quote before work starts.
What D4 Hub retainers are
D4 Hub retainers are monthly technical support plans designed to manage corrective requests and small scoped improvements on websites, ecommerce platforms and digital systems.
Each plan includes a maximum number of monthly requests and a clear technical scope. You open a ticket, D4 Hub reviews the request and, if it fits the plan perimeter, takes it in charge.
Key points:
- technical support through tickets;
- corrective fixes and small scoped improvements;
- a team that knows your platform;
- monthly requests included;
- optional technical services available separately;
- dedicated quotes for complex requests.
Who they are for:
For business websites used as active commercial channels
Landing pages, blogs and company websites that generate leads, support campaigns or receive business requests, and cannot stay blocked when something needs to be fixed.
For ecommerce and more delicate WordPress platforms
Online stores, memberships, reserved areas and customized WordPress platforms that require recurring technical attention.
For e-learning and membership platforms
Platforms with registered users, online courses, reserved content, roles, permissions and recurring access logic.
What’s included in your plan:
- Urgent interventions on critical blockers;
- Correction of visual or interface issues;
- Correction of logic and data-flow issues;
- Small scoped interface changes;
- Functional checks after an intervention;
- Configuration of tools already present in the stack;
- Guided Q&A on existing tools.
- New projects or redesigns
- New custom features with unclear scope
- Custom/headless stacks or non-standard integrations
- Strategic consulting or product governance
- SEO strategy, content production or advertising work
- Hosting migrations or infrastructure projects
- Malware remediation or disaster recovery
- Structured training, workshops or documentation production
- Third-party provider issues
For the full service scope, exclusions and operating rules, please read the D4 Hub Support Plan Terms and Conditions.
Additional technical services:
Some recurring technical services can be activated separately after the plan is in place, depending on your platform and needs. Examples:
- WordPress plugin updates;
- PHP updates;
- SEO keyword monitoring.
Note:
these services are not part of the included monthly requests and can be activated separately after the initial setup.
How a request works?
After purchase, you’ll receive the link and access credentials for the D4 Hub service desk portal, where you can submit support requests and follow their progress.
- You open a ticket through the D4 Hub portal.
- The team reviews the request.
- If it fits the plan perimeter, it is taken in charge.
- If it is too broad, risky or complex, you receive a dedicated quote.
- Very small interventions can be grouped into a single monthly request.
Definition of request:
a request is a scoped technical intervention with one clear main objective. If a ticket contains different activities, D4 Hub may split them into separate requests.
FAQCommon questions
A request is a scoped technical intervention with one clear main objective. If a ticket contains different activities, D4 Hub may split them into separate requests.
Yes, very small and homogeneous interventions can be grouped into one monthly request, when they are compatible with the plan scope.
Requests that exceed the plan perimeter because of complexity, risk or estimated effort are handled with a dedicated quote.
No, unused requests are not carried over to the following month.
No, additional technical services can be activated separately.
No. Care includes uptime monitoring only. Technical interventions are available on a pay-as-you-go basis when needed.
Your subscription, payment method and invoices are managed through Stripe. To update or cancel your subscription, contact D4 Hub and we’ll send you a secure Stripe billing management link. Cancellations normally take effect at the end of the current billing period.
You can read the full D4 Hub Support Plan Terms and Conditions here. They define the service scope, included and excluded activities, request rules, billing and cancellation terms.
Who D4Hub is
D4 Hub is the on-demand technical service for businesses, agencies and professionals who need fast, reliable support on websites, ecommerce platforms and digital systems.
We work with a practical approach: we understand the problem, assess the scope and intervene without making the process unnecessarily complex.
With retainers, this approach becomes continuous: the team knows your platform, handles your requests with more continuity and helps you avoid starting from scratch every time.